BPO Edge was created to meet the needs of clients to conduct customer satisfaction surveys. Our seasoned agents are all based in the USA and have years of experience conducting phone surveys. In today’s competitive environments it is critical to keep a good pulse on your clients and their satisfaction levels.
Rely on BPO Edge to conduct surveys and obtain critical feedback on your staff, facilities, and services. We have 50+ years call center experience and have a high quality calling system – all calls are recorded. We typically manually dial consumer numbers through our system so clients are never waiting for agents to become available – it is our agents who wait for the consumers to pick up the phone.
Most dialer systems on the market are built to dial and although several have quota systems, we have found most to be inaccurate and difficult to manage effectively. Here at BPO Edge, we have built quota systems that are reliable and manageable. If you have many stores, each with staff that you want to obtain customer satisfaction feedback on, we are the team you can rely on for obtaining information on each.
Why use BPO Edge?
- We are a independent and objective 3rd party
- Experienced and professional staff
- All agents are Americans and all are based within the continental US
- Cutting edge technology on a proven platform
- Our systems are secure and we require a minimum of consumer data
- We can bill per completed survey, by hours, or by project
- We consult with you and your team to ensure accurate results
- Be informed of customer sentiment following changes in your staff, services, and/or facilities
- We can utilize branch-logic in the survey to drill into problem ares
- We have the ability to ramp-up projects quickly
- You receive detailed survey results on a project, monthly, or quarterly basis
Call Now to learn more or to start ramping up your project